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The CISA® Prep Guide: Mastering the Certified Information Systems Auditor Exam by John Kramer

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B.4. Troubleshooting the CD-ROM

If you have difficulty installing or using any of the materials on the companion CD, try the following solutions:

  • Turn off any anti-virus software that you may have running. Installers sometimes mimic virus activity and can make your computer incorrectly believe that it is being infected by a virus. (Be sure to turn the anti-virus software back on later.)

  • Close all running programs. The more programs you're running, the less memory is available to other programs. Installers also typically update files and programs; if you keep other programs running, installation may not work properly.

  • Reference the ReadMe file. Please refer to the ReadMe file located at the root of the CD-ROM for the latest product information at the time of publication.

If you have additional trouble with the CD, please call the Wiley Customer Care phone number: (800) 762-2974. Outside the United States, call 1 (317) 572-3994. You can also contact Wiley Customer Service by email at techsupdum@wiley.com. Wiley will provide technical support only for installation and other general quality control items; for technical support on the applications themselves, consult the program'svendor or author.

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