11. Pressure


Imagine that you are having an out-of-body experience, observing yourself on an operating table while a surgeon performs open heart surgery on you. That surgeon is trying to save your life, but time is limited so he is operating under a deadline—a literal deadline.

How do you want that doctor to behave? Do you want him to appear calm and collected? Do you want him issuing clear and precise orders to his support staff? Do you want him following his training and adhering to his disciplines?

Or do you want him sweating and swearing? Do you want him slamming and throwing instruments? Do you want him blaming management for unrealistic ...

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