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The CMDB Imperative: How to Realize the Dream and Avoid the Nightmares by Carlos Casanova, Glenn O’Donnell

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Chapter 1. The Need for Process Discipline

By most measures, the information revolution can be declared a roaring success, despite the fact that this revolution has only begun. It is now undeniable for almost all businesses that IT is the engine of execution for a wide array of business functions. Companies that have altered their industries can attribute much of that success to a highly effective use of information technology to streamline their business processes. To this end, some of the heroes should be those who conceive, deploy, and manipulate these technologies. We should honor those who set out on this venture long ago with little more than a belief and internal fortitude; however, in only a few cases have these individuals been ...

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