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The CMDB Imperative: How to Realize the Dream and Avoid the Nightmares by Carlos Casanova, Glenn O’Donnell

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Chapter 2. What Is a CMDB?

Rarely can an IT operations or management tool discussion occur today without someone inevitably bringing the conversation around to the Configuration Management Database (CMDB). It is a term that is intimately intertwined with the IT Infrastructure Library (ITIL) and any other IT operations concept. In fact, the whole notion of operational excellence is a panacea without a robust CMDB serving as its foundation.

When you think about it, every function performed in IT requires accurate information to drive decisions. Indeed, this relationship between information and decisions spans far beyond IT. With no information, decisions are based on mere guesswork. It is no wonder that these decisions are so frequently erroneous. ...

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