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The CMDB Imperative: How to Realize the Dream and Avoid the Nightmares by Carlos Casanova, Glenn O’Donnell

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Chapter 8. Continual Improvement for the CMS

The Configuration Management System (CMS) is not a destination, but a journey. Everything outlined so far is good advice, most of which is proven by experience through countless mistakes and victories. As a whole, however, it portrays an ideal state, a CMS nirvana if you will. Everyone embarking upon this particular journey is going to be nowhere near this nirvana at first. It will take solid planning, commitment to the mission, and methodical execution to move toward nirvana. Indeed, nirvana will never be attained, as its definition will keep changing with business conditions. This does not mean that you should give up and not strive for attaining it, however. What you will attain this year ...

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