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The CMDB Imperative: How to Realize the Dream and Avoid the Nightmares by Carlos Casanova, Glenn O’Donnell

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Chapter 10. Enjoy the Fruits of Success

Establishing a comprehensive Configuration Management System (CMS) requires a long and difficult journey, but one with enormous benefits when you get it right. Along the way, you will enjoy many victories—some miniscule, some huge. The victories will vary from company to company, but they might be as simple as no longer needing a spreadsheet to track server inventory or as complex as getting the OS patch levels on all your computing systems under the Change and Configuration Management process controls. You must savor these wins and reward those who contribute to the success. Celebrate with a free pizza for lunch or cash rewards for the innovators; even a sincere pat on the back goes a long way. The ...

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