external reward systems, 138,
139
feedback
from clients’ managers, 40
collection of, 34
defensiveness about, 209
to and from direct reports,
75
peer, 146
on performance, 132
providing, 35–36
see also 360-degree
feedback assessments
Feliciano, Gloria, on
coaching, 211
The Fifth Discipline (Peter
Senge), 87
Free Agent Nation, 217–218
General Electric (GE), 157
goals
alignment of, xii, xiii
career, 130
for individual
performance, 132, 133
“growth opportunities,” gaps
as, 65
habit(s), 6–7
and career status, 228–229
of communication,
116–117
for competence, 245
of development and
learning, 166, 186
and organizational culture,
100
replacing, 64
and team dynamics, 207
health and well-being of
employees, 142–144
hiding information, 109
high-potential (HiPo) talent, x
and “B” players, 129
development programs for,
158–159
leadership potential of,
135, 136
managing potential of,
133–134
retaining, 136
systems thinking by, 135
Hoover, John, 192, 198
ICF (International Coaching
Federation), 29
IDPs (individual development
plans), 174
incentives
rewards and recognition
as, 137–139
with talent solutions, 161
types of, 130
individual development plans
(IDPs), 174
insular thinking, 25–26
intentional behavior, xvi, 248
internal coaches, xv
external coaches vs.,
15–21
responsibilities of, 22–23
internal reward systems, 138,
139
International Coaching
Federation (ICF), 29
International Personnel
Management
Association, 154
interviews, hiring, 128
260 INDEX

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