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The Commando Way by Damian McKinney

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6 Make sure it works

When I entered the business world, after two formative decades in the Royal Marines, I expected people to be obsessed by numbers. That is part of the stereotyping that goes on in all our minds. What about the bottom line? The figures tell the story. To a large extent they do. But there is a myth that business decisions are made only on the basis of cold calculation of facts and figures. I soon discovered – partly with relief, partly with dismay – that this was not the case. It was a relief because I believe people need to make decisions using all their human resources of emotion, intuition, cunning and intelligence. And it was dismaying too because it meant that business people did not use intelligence in its other sense, ...

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