The Communication Problem Solver

PART IIHOW TO USE YOUR PROCESSSKILLS TO PREVENT ANDSOLVE COMMUNICATIONPROBLEMS

Part I of this book reinforces the importance of creating and sustaining energized relationships. Relationships are essential to preventing and solving communication problems. They induce a mutual exchange of help, information, courtesy, and cooperation.

Part II introduces workflow structure, which is equally important in preventing and solving communication problems. Part II covers workflow process and project management as communication tools. A structured process creates common understanding of vocabulary and the steps to accomplish a task. This part contains chapters on using process steps to stop the habit of judging people, solve common people problems, and use ...