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The Complete Business Process Handbook by August-Wilhelm Scheer, Henrik von Scheel, Mark von Rosing

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Understanding Business Process Management Roles

Mark von Rosing, Neil Kemp,  and Maxim Arzumanyan

Abstract

In this chapter we will explore what a role is, discuss the features of a role, and seek to understand the motivation and challenges we face in identifying and using business process-centric roles today. This chapter also provides a summary of the profile of the factors or features needed to flesh out or give specific form to the roles in a business process management (BPM) center of excellence.

Keywords

BPM roles; Management roles; Role concepts; Role modeling; Role profile

Introduction

In this chapter we will explore what a role is, discuss the features of a role, and seek to understand the motivation and challenges we face in identifying and ...

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