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The Complete Business Process Handbook by August-Wilhelm Scheer, Henrik von Scheel, Mark von Rosing

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iBPM—Intelligent Business Process Management

Nathaniel Palmer

Abstract

Business Process Management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement, and optimization of business activity flows in support of enterprise goals, spanning systems, employees, customers, and partners within and beyond the enterprise boundaries. This is the first consensus-led definition of BPM to emerge since it emerged as an identifiable capability more than a decade ago. This perspective and the insight it represents goes to the heart of what is driving interest in BPM today. The impact of new technologies, the mandate for greater transparency, and the ongoing aftershocks of globalization have collectively removed ...

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