The transaction itself was completed too long ago for any action now to be truly considered “post-deal integration.” The situation the company now faces is “merger repair.”
You closed the deal over two years ago, but the organization is still not operating as one company: results are lagging, customers are defecting, and shareholders are restless. This shouldn't be the case—right? You thought that you checked off all of the right deal actions:
- Conducted thorough due diligence (operations, finances, systems, people).
- Began the integration planning process before the deal closed.
- Assigned appropriate integration resources early and kept them available throughout the integration process.
- Chose the best top team. ...