Chapter ThirteenMerger Repair

The transaction itself was completed too long ago for any action now to be truly considered “post-deal integration.” The situation the company now faces is “merger repair.”

You closed the deal over two years ago, but the organization is still not operating as one company: results are lagging, customers are defecting, and shareholders are restless. This shouldn't be the case—right? You thought that you checked off all of the right deal actions:

  1. Conducted thorough due diligence (operations, finances, systems, people).
  2. Began the integration planning process before the deal closed.
  3. Assigned appropriate integration resources early and kept them available throughout the integration process.
  4. Chose the best top team. ...

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