In This Chapter
- Discovering e-mail and its benefits
- Writing effective e-mail messages
- Responding to e-mail
- Using e-mail for great customer service
- Understanding the ten commandments for using e-mail
Here’s a switch for you. How would you like to replace all of your incoming phone calls with a tour through your e-mail box? If you live for the phone, this may not sound so enticing. But for those who want to get away from the phone, freedom is here. Except that now you will be tied down to the keyboard of your computer! Oh well, nothing’s perfect.
Welcome to the world of e-mail. The system that allows written messages ...