In This Chapter
- Riding the Information Superhighway
- Giving service on the Web
- Understanding the components of a Web site
- Utilizing the Web as The Great Service Value
Let’s take a ride onto the wide-open road of the Information Superhighway.
Is this your first trip? You might be wondering what kind of ride you’re in for. We’re pleased to tell you that your journey on the Information Superhighway will be delightful, enlightening, and crucial to your ability to service your customers now and in the future.
This chapter will provide you with ideas and case studies guaranteed to help take your customer service ...