active listener One who not only pays close attention to what the other party says, but asks questions, makes comments, and reacts verbally and nonverbally to what is said.
agenda A list of things to be done at a meeting. Effective meeting leaders carefully prepare the agenda and control the meeting to assure the agenda is complied with.
amber light Signifies caution; amber light situations develop slowly and—if caught in time by an alert leader—can be neutralized. The red light indicates danger. The leader may have to take drastic action to resolve the problem.
arbitration Both parties present their side of a problem ...