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The Complete Idiot's Guide to Leadership by Andrew J. DuBrin

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Chapter 12

[image]You Can Become a Motivational Force

In This Chapter
  • Capitalizing on the WIIFM principle
  • Recognizing what people really want
  • Setting goals, goals, and more goals
  • Diagnosing motivational problems
  • Motivating members of Generation X
  • Setting up a motivational climate

Paula, the manager of the deli department, was slowly accumulating evidence that Nick, the deli clerk, was lazy. One day Paula watched him interact with a customer who asked for two thirds of a pound of ham. Nick asked the customer, “How about just taking the amount I already sliced? It should be about right.” The scale read 0.54 pounds, and the customer grumbled, “I’m not happy, but ...

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