Chapter 13

[image]The People Side of Team Leadership

In This Chapter
  • Establishing a teamwork culture
  • Getting team members to treat each other as customers
  • Getting people to trust each other and management
  • Using terms and phrases that support teamwork
  • Establishing characteristics of a winning team
  • Getting the team to spend time together

“I’m having a terrible problem,” said team leader Larry to an organization development consultant. “I’m trying to get the employees assigned to my team to be better team players. There is no way this crew of prima donnas is going to be a strong team if they don’t grow up and see what they are doing wrong.”

“Why do they need to be ...

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