Chapter 20

[image]Leading Others Through a Crisis

In This Chapter
  • Becoming the take-charge person
  • Adopting a crisis-management style
  • Placing the crisis in a problem-solving mode
  • Developing a turnaround strategy
  • Keeping team members focused while the ship is sinking
  • Taking advantage of the hidden opportunity
  • Preparing in advance for the next crisis

A group of managers from different companies attended a leadership development program sponsored by a university. During one segment of the program, each of the participants was asked to describe a work experience that contributed substantially to his or her development as a leader and manager. Consider the key points ...

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