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The Complete Idiot's Guide to Leadership by Andrew J. DuBrin

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Chapter 21

[image]Turning Around Problem People

In This Chapter
  • Dealing with manipulators
  • Dealing with dissenters
  • Handling the personality quirks of others
  • Negotiating with difficult people
  • Giving recognition and affection to needy people
  • Avoiding too much emotional involvement with difficult people

Nina, the manager of business services for an office equipment company, just returned from a conference on employee compensation. During her next staff meeting, she explained to the group, “There’s a new development in employee compensation that’s sweeping the country. It looks to me like an excellent fit for our company. The technique is called broadbanding. Basically, ...

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