In This Chapter
- Being a nurturing leader
- Discovering the growth needs among group members
- Being a supportive communicator
- Being a humanistic leader
- Serving as a role model for others
After 15 years of being a full-time homemaker, Louise considered herself fortunate to be back in the workforce as a customer service representative at a gas and electric company. After years of dealing with family conflicts, Louise thought she had the basic skills necessary to deal with customer complaints and inquiries. Jeannine, Louise’s boss, thought so, too. In addition to explaining certain techniques and company regulations ...