In This Chapter
- Places to find feedback information
- Rules for effective feedback
- Rules for positive reinforcement
- Getting mileage out of praise and recognition
George, a purchasing supervisor, was reviewing his e-mail messages when he came upon one with an ominous tone from Alex, his manager. It said, “George, I must see you today to discuss your job status.” One hour later George showed up in his manager’s office.
“What’s up, Alex?” asked George. “You said you want to discuss my job status.”
“I might as well be blunt,” responded Alex. “I’m demoting you to purchasing agent as of the first of the month. ...