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The Complete Idiot's Guide to Leadership by Andrew J. DuBrin

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Appendix B

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Glossary

access to resources A situation in which workers are able to get the money, personnel, equipment, and supplies they need to get their work accomplished.

action orientation A personal characteristic of wanting to get things accomplished and decisions implemented.

action plan A description of the steps needed to be taken to achieve an objective or bring performance back to an acceptable standard.

active listening Listening for full meaning without making premature judgments or interpretations.

centrality The extent to which a unit’s activities are linked into the mainstream of the rest of the organization.

charisma Personal charm and ...

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