Chapter 9
Strategic Choices for Connecting People to People
In This Chapter
▶ Sharing knowledge through the yellow pages
▶ Encouraging participation in the yellow pages
▶ Avoiding pitfalls
▶ Connecting knowledge and people through best practice systems
In this chapter, we’ll continue to look at some of the approaches used in knowledge management. Some focus on using technology to further connect people to people, such as an electronic corporate yellow pages as well as other technological packages. Another approach—best practice systems—focuses on capturing explicit knowledge and connecting to those with the knowledge.
Look in the Yellow Pages ...
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