Chapter 17
Managing the Change
In This Chapter
▶ Understanding the change process
▶ Coping with resistance to change
▶ Planning the transition
▶ Meeting with resistance to change
▶ Designing training for change
In this chapter, we will move from understanding culture to changing it. Many years ago, I headed up a difficult project intended to produce a great change in my organization. From a technical viewpoint, the end result would have been an incredible advancement. I also truly believed, based on my knowledge of our business and people, that the people affected would immediately see the many benefits for them. After several years, the project ...
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