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Chapter 23
Where Did We Go Wrong?
In This Chapter
▶ Implementing IT for the right reasons
▶ Understanding the importance of critical differences
▶ Building broad support
▶ Recognizing unrealistic timelines
I hate it when I see the signs of certain failure. I struggle for something tactful to say. I frantically think of ways to change their minds. Above all, I tell myself, I must radiate calm, rationality, and hope. What I want to do is say as gently as I can, “Turn the ship around. You’ll never reach port the way you are going. You need to change course.” What I’d prefer to do is congratulate you on the soundness of your knowledge management approach, ...

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