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Chapter 13
Put It in Writing
In This Chapter
➤ Preparing what you plan to write
➤ Spelling and grammar do count
➤ What to say and how to say it
➤ The e-mail revolution
➤ The advantages and dangers of e-mail
 
 
Most communications between managers and staff are oral. This is logical; in most cases managers and employees are in the same location. In these circumstances it’s easy to maintain continuous contact with each other—to give directions, exchange ideas, and interact. The telephone, which is an extension of oral communication, also is a useful tool.
However, there are many occasions when communication must be in writing. For years this has been ...

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