Chapter 12
Managing Difficult Personalities
In This Chapter
♦ When volunteers clash
♦ The eight difficult volunteer personalities
♦ How to fire a volunteer and survive it
In my estimates, 98 percent of the volunteers I’ve worked with over the past 22 years have been truly remarkable and giving people. Sure, a lot of them had their quirks, but they always came through and did so in the spirit of working together to make a difference. This chapter is devoted to the other 2 percent.
You know the other 2 percent—the ones who constantly complain, show up late, break the rules, do end runs around their supervisors, think they know all the answers, gossip endlessly, harass other people, or view their roles as more important than “common” volunteers. ...

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