In This Chapter
• Establishing a great team
• Learning personnel roles and responsibilities
• Hiring the best
• Handling problem employees
It may take a village to raise a child, but in the world of property management, it takes a team to run a building. Do you have the right players on your team? Your team may include your staff members—superintendents, concierge, janitors, housekeepers, security guards, other property managers, and more. If you manage a smaller building or property and you don’t have any additional staff members, you may work with other outside team players—accountants, lawyers, contractors, and others.
Just like in football, each of you has an important position to play. But remember, you’re the quarterback ...