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The Complete Idiot's Guide to Success as a Property Manager by Melissa Prandi, Lisa Iannucci

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Chapter 12
Tenant Relations 12
In This Chapter
• Creating a happy building
• Complaints, complaints, complaints
• Handling the Hatfields and the McCoys
• Evicting when necessary
Ideally, you want tenants who don’t cause any trouble. They get along with each other and with you, pay their rent on time, and don’t cause any conflicts. But no matter what you do, some of your tenants—and it doesn’t matter if it’s a commercial or residential property—are going to butt heads with other tenants and with you. The problems can range from simple noise issues or late-night parties to problems that are far more serious, throwing building harmony into a tailspin or even putting the physical or mental well-being of other tenants in jeopardy. How do you deal with ...

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