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The Complete Idiot's Guides to Starting and Running a Thrift Store by Ravel Buckley, Carol Costa

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Chapter 11
Daily Business Operations
In This Chapter
◆ Establishing rules for accepting merchandise
◆ Determining how to price merchandise
◆ Knowing how to display merchandise
◆ Servicing your customers
◆ Maintaining your store
The many challenges of opening your store have been met successfully. All you have to do now is tackle the new challenges that will present themselves to you on a daily basis. While there is no way to predict exactly what you will encounter as a thrift store owner, you can prepare yourself to meet whatever comes along by remembering that your ultimate goal is customer satisfaction.
Every decision you make and every procedure you establish affects the customer in the end. The quality of merchandise, the way it is displayed ...

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