Chapter 19 Becoming an Assertive Consumer
In This Chapter
- Don’t complain, assert!
- Using resource groups like the Better Business Bureau
- Composing effective complaint letters
If you buy an appliance and it turns out to be a lemon, don’t get mad and don’t get even—get assertive! In this chapter I’ll show you what you can do to assert yourself as a consumer when the goods, services, or responses you deserve are not forthcoming. Let’s start with something as simple as calling a company.
You call an organization and before you have a chance to say anything, the receptionist says, “XYZ Inc., will you hold?” If you think fast enough, say, “No, ...