Chapter 20 Becoming an Assertive Citizen
In This Chapter
- Calling on government
- How to get a little attention
- How to communicate by phone with a bureaucrat
- Be forceful when you have to
- Don’t get mad, get assertive!
If you’ve got a beef with government, say the IRS has held up your refund check for more than two months, or some techno-twit at the Department of Commerce keeps ignoring your calls and letters, you’ve come to the right place.
In this chapter, I’ll cover talking to bureaucrats on the phone in a way that will make it difficult for them to ignore you, writing a complaint letter, and making sure that you get action.