Chapter 20./idiot_asser_243_la_16.jpg Becoming an Assertive Citizen

In This Chapter
  • Calling on government
  • How to get a little attention
  • How to communicate by phone with a bureaucrat
  • Be forceful when you have to
  • Don’t get mad, get assertive!

If you’ve got a beef with government, say the IRS has held up your refund check for more than two months, or some techno-twit at the Department of Commerce keeps ignoring your calls and letters, you’ve come to the right place.

In this chapter, I’ll cover talking to bureaucrats on the phone in a way that will make it difficult for them to ignore you, writing a complaint letter, and making sure that you get action.

Calling on Washington, D.C. . . . ...

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