Chapter 25 Handling Clients or Customers
In This Chapter
- Don’t treat “A” customers like “D” customers
- Keeping your relationships vibrant
- Improving the quality of your relationships
- Handling tough situations
Of all the people you encounter in life, your clients or customers are arguably some of the most important. After all, they’re the ones who pay you. To keep your relationships vibrant and long-term, there are plenty of instances in which you need to be assertive. If the quality of your relationship has changed, and especially if it’s changed for the worse, being assertive is the order of the day. In this chapter, we’ll look at how to examine your ...