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Part 1: A Little Attention Please
Chapter 1 What Is Assertiveness and What Isn’t?
What Does it Mean to Be Assertive?
A Positive Term
Physical Versus Vocal Assertiveness
Developing or Exhibiting Effective Assertiveness Techniques
Nature or Nurture?
The Meek Shall Inherit . . .
Assertiveness Has Gotten a Bad Rap
Assertiveness Feels Good!
There’s No Need to Nag
There’s No Need to Be Offensive
Assertiveness Is Not the Opposite of Passivity
A Different Animal: The Passive-Aggressive Type
Being Assertive Can Also Help Those Around You
Chapter 2 The World as We Found It
Press “Two” for Service, Press “Three” for Returns . . .
A Quarter-Million More People Per Day and Counting
This Update Is Brought to You By . . .
Six Minutes of Quality ...