Crowdsourcing Customer Support
In This Chapter
• Using crowd input to build your FAQ resource
• Developing your FAQ page
• Getting your customers to help other customers
• Leveraging customer input to enhance customer service
• Using customer crowds during a crisis
If you offer products and services, your customers are often willing to provide you with feedback, but are you asking them for it? If so, how? In previous chapters, we discussed how to find, reach out to, and gather your existing and even potential customers as your crowd for a variety of reasons, from giving input on existing products to helping you come up with ideas for new products.
Learning from Your Crowd
Your customers are reaching out to you for help, to ask questions, ...