Appendix A
Glossary
active listening A way of listening concerned with discerning the speaker’s meaning and state of mind. It involves listening and clarifying what is heard.
activities of daily living Activities such as bathing and eating that adults must be able to carry out alone or with assistance to live independently.
ADA (Americans with Disabilities Act) A law that prevents discrimination against those with physical or mental challenges.
addiction Psychological and physical dependence on a habit-forming substance.
adrenaline A stress hormone that prepares the body to fight or flee.
advance directives Legal documents that tell the doctor and family what a person wants for future medical care, including when or whether to start life-saving ...

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