Chapter 12
How Rude!
In This Chapter
• The reasons for rudeness
• What’s rude
• When you’re unintentionally rude
• Dealing with rude co-workers
• It starts at the top
 
Look at any study of civility and courtesy for the last five years, and you’ll find that most Americans believe rudeness has increased, both in the workplace and in the world at large. Rudeness and discourtesy can turn any conversation from pleasant to difficult, because it’s not always what we say that makes a conversation difficult. It’s often the way we say it.
In this chapter, you’ll learn why rudeness is such a feature of daily life, how it affects productivity, what it costs, and how to confront it.

The Roots of Rudeness

On the way to work, you inadvertently cut someone off ...

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