Introduction
If it seems to you that you’re involved in more difficult conversations than ever before, you’re not alone. Civility lies at the heart of fruitful, rewarding, and enjoyable conversation, and in today’s world, civility is under attack.
The pace and stress of modern life may conspire to make us abrupt and brusque in our dealings with others, and others may be equally short and ill-mannered with us. Polarization surrounding political and social issues means that discussion is often mean-spirited and aggressive. In short, difficult conversations seem to lurk around every corner.
If you’ve picked up this book, it’s a pretty sure bet that you’re dealing with some difficult conversations at work or at home—or both—and you need practical ...

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