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The Complete Idiot's Guide to Coaching for Excellence by Jane Creswell

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Chapter 19
Coaching as a Part of a Process
In This Chapter
• Applying a coach approach to written processes
• Analyzing processes for a coach approach using the hourglass test
• Using a coach approach with Lean Six Sigma and other quality management processes
• Engaging younger generations of adults using a coach approach to processes
 
Throughout this book, the term coaching has been used to refer to a conversation between two or more people. But people don’t operate in a vacuum; instead, they follow company-approved processes, including everything guidelines for submitting travel expense reimbursement forms to personnel procedures to quality assurance certification steps. To really infiltrate a culture with coaching, those processes must be designed ...

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