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The Complete Idiot's Guide to Coping with Difficult People by Arlene Uhl

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Appendix A
Glossary
amygdala Consisting of two almond-shaped clusters of neurons located deep in the temporal lobes of the brain, the amygdala plays a primary role in processing the emotions of aggression and fear.
anal-retentive The term Freud used to describe people whose obstinate and obsessive behaviors originated as a result of toilet-training struggles. Nowadays, without dwelling on its roots, we often use “anal” as shorthand for implying that someone is controlling.
approximations A term from behavioral psychology that refers to rewarding the small steps that occur en route to a new behavior.
borderline Long used as a catchall category for people who were more disturbed than the average neurotic but not as divorced from reality as psychotics, ...

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