Chapter 18
Your Clients Are Your Career!
In This Chapter
• Who are your clients?
• Tune in to your clients and their needs
• How to strengthen your client bonds
Whatever you do, wherever you work, you have clients. Anyone you sell to, help, or provide a product to is a client. And while there’s no substitute for “giving ’em what they paid for” in terms of great goods and spectacular service, it’s also important to remember that there’s no substitute for connecting, understanding, and caring for your clients.
Social intelligence is super critical to good client relations. In this chapter, we’ll talk about the best ways to tune in, connect with, and satisfy your clients, whoever they are.
But first, some self-assessment.

Check Yourself Out

This ...

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