In This Chapter
• You can’t escape conflict!
• The social intelligence of conflict
• How to beat swords into plowshares
• Mending fences the SI way
Many people think that in a perfect world there’d be no conflict. Actually, a conflict-free world would soon become a dull, lifeless place. Sure, when they’re bad they’re awful, but good conflicts are the basis for creativity, stronger relationships, and personal resiliency. If you know how to handle it with social intelligence, a certain degree of conflict and disagreement in life can actually be a plus.
In this chapter, we’ll talk about conflicts that don’t work and those that do. We’ll also talk about some tips for mastering conflict situations in the workplace (though ...