Chapter 8
Set the Goal
In This Chapter
♦ Know your scope
♦ Know your Y outputs
♦ Baselining performance
♦ Be very, very SMART
♦ Project your savings
We pick up in this chapter with the more quantitative aspects of the Define phase of DMAIC. Specifically, we’ll look at some issues around scoping Lean Six Sigma projects, defining output metrics (Y-related), and verifying that those metrics are aligned with the key objectives of the organization.
Further, we’ll show you how to establish your performance expectations and script out an objective statement for your Lean Six Sigma project. Finally, we’ll give you some guidelines around how to calculate the expected financial benefits for your projects.

A Note About Scope

Having documented your performance ...

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