The ABCs of KSAs
For many agencies, a resumé does not provide enough information about the way an applicant has addressed challenges or made an impact in his or her previous professional positions. Therefore, they rely heavily on the information you provide in your KSA responses. Unfortunately, for many people KSAs are often the most confusing and difficult part of the application process.
KSAs replaced the civil service exam many years ago as a way for agencies to assess candidates beyond their resumé and to rank candidates for consideration. However, since each agency has the authority to develop its own assessment process, a job applicant may well encounter some unique requirements, including written tests.
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