action plan A step-by-step, specific list of the actions that need to be carried out to accomplish a tactic.
Balanced Scorecard (BSC) A tool used to track business performance across four broad categories: financial performance, internal business processes, learning and growth, and customer satisfaction. The tool is designed to help organizations balance the measures that they monitor, recognizing that these areas have relatively equal importance.
BHAG An acronym for Big Hairy Audacious Goal, a BHAG is an extremely challenging goal that pushes an organization beyond its comfort zone.
business plan A document prepared for an external audience which is specifically designed to achieve funding and support for a new ...