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The Complete Idiot's Guide® To Creating a Social Network by Angela Crocker

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Respond to Feedback

Earlier we talked about facilitating dialogue, and much of that advice holds true for responding to feedback as well. Listen actively, ask questions, and provide appropriate facts and statistics. Your members want to be heard and you should listen to their feedback.
Positive feedback comments are a bit like candy for network administrators. That pat on the back indicates members’ interest in the content that’s being shared and, to some extent, validates all the effort of creating and maintaining the community. Don’t just bask in the glory; be sure to respond to positive comments so the members know that you heard their point of view.
Negative feedback also requires a response, but often it’s harder to reply to. As with ...

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