Sales Returns and Allowances
You could set up your store with a no-return policy, but few retailers do. A store’s reputation for good customer service is dependent on satisfying customers, and sometimes customers decide to return an item because the item is damaged, doesn’t work, or isn’t what they want anymore.
You need to set your return policy and be sure that all your customer-service people understand what that policy is. You also should post your return policy near your cash registers, so your customers are aware of that policy even before they purchase an item. As mentioned in Chapter 7, requiring a receipt for all return merchandise ...