To avoid getting yourself into trouble by unintentionally sending an insulting e-mail message, be sure you use the proper protocol for composing e-mail messages.
The most important rule is to NEVER, EVER TYPE IN ALL UPPERCASE CHARACTERS. This is the equivalent of shouting, and people become edgy when they see this text on their screen. Likewise, take it easy on the exclamation points!!!
Avoid sending bitter, sarcastic messages (flames) via e-mail. When you disagree with somebody, a personal visit or a phone call is usually more tactful than a long e-mail message that painfully describes how stupid and inconsiderate the other person is. Besides, you never know who might see your message; the recipient could decide to forward ...