The Critical Few

Prologue

My name is Jon Katzenbach, and the book you hold in your hands is the product of five decades spent writing, talking, obsessing, and most of all doing real work with clients and colleagues related to the topic of organizational culture. Over the course of these decades, I’ve had countless conversations like the ones around which this book is structured. I have worked hand in hand on real client situations with the Katzenbach Center Community of Practice, and together we have crystalized these ideas into a methodology and brought it to life in client situations. And for the past few years, I have worked hand in hand with my coauthors, James Thomas and Gretchen Anderson, to bring these ideas and methods to life on these pages.

The framework ...