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The Culture Cycle: How to Shape the Unseen Force that Transforms Performance
book

The Culture Cycle: How to Shape the Unseen Force that Transforms Performance

by James Heskett
August 2011
Intermediate to advanced content levelIntermediate to advanced
384 pages
9h 38m
English
Pearson
Content preview from The Culture Cycle: How to Shape the Unseen Force that Transforms Performance

1. A Crisis in Organization Culture?

A Conference Board survey found recently that only 45% of U.S. workers were satisfied with their jobs.1 It was the lowest level in the 23-year history of the survey. If it’s true of the American workforce as a whole, that leaves more than 85 million Americans who are not satisfied with their jobs—in short, a lot of dissatisfaction.

How could this be happening in an economy that has seen a dramatic increase in information-centered jobs that are supposedly more interesting, intellectually challenging, and higher paying than jobs they are replacing? Are these jobs outnumbered by others where the work is unvaried and uninteresting; where managers are disliked or, worse yet, distrusted; where other employees seem ...

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Publisher Resources

ISBN: 9780132779821Purchase book